I’ve been struggling with this corker of a problem for over a month now and yesterday, I finally found the solution (completely by chance) to the problem which has caused iNotes 7 (or dwa7) to cease functioning on 4 Domino R7 Servers we support, and only return the generic error: entry not found in index - for every possible page request. Aaaarrrrggghhhh!!!!
So what causes this error? Well, you wouldn’t believe it…
Domino Directory - Server Document (or Internet Site document) - 'Maximum Lines Per View Page' change this value to 0 (zero).
Yep, that’s it! (cue the background manical laughter).
From the doco, this should enable unlimited views in Domino. But it also has the nasty side-affect of completely buggering your iNotes too! Useful to know.
And the fix? Easy! (cue more background manical laughter).
Domino Directory - Server Document (or Internet Site document) - 'Maximum Lines Per View Page' change this value to anything BUT 0 (zero).
I found this 2004 technote in the IBM Knowledge Base which is for a different error message that applies to Domino R5 and R6, but surprisingly the problem is still occuring in Domino R7. (Hint: Might be time to work on a fix for this one guys…)
iNotes Warning: “Application Exception - Couldn’t Find Design Note” in
iNotes Web Access
Product: Lotus Domino Web Access (iNotes) > Lotus Domino Web Access > Version 6.0, 5.0, 6.5
Platform(s): Windows, OS/400
Doc Number: 1087199
Published: 19/09/2004
Problem
When you attempt to view or create a message, or set User Preferences, etc. in Domino Web Access (a.k.a. iNotes Web Access), the following error message appears:
“iNotes Warning
Problem: Application Exception - Couldn’t find design note.
Solution: Click here to close this window and return to the main window.”
Content
This issue occurs if the ‘Set Maximum Lines Per View Page’ option in the Server Document (Internet Protocols - Domino Web Engine tab) of the iNotes Web Access server is set to “0″.
This issue has been reported to Lotus Software Quality Engineering. There are no current plans to address this issue in iNotes Web Access 5.x or 6.x.
Workaround:
The Notes/Domino Administrator should do the following:
1. Open the Domino Directory and open the Server document of the iNotes Web Access server.
2. Switch to the Internet Protocols tab and select the Domino Web Engine sub tab.
3. Go to the Conversion/Display section.
4. Change the ‘Image Conversion Format’ to “GIF”.
5. Change the ‘Default Lines Per View Page’ value to “1000″.
6. Change the ‘Maximum Lines Per View Page’ value to “1000″.
7. Save the Server document.
Well, this has wasted a lot of our time and caused serious grief. Domino R7 had just been deployed to a new customer wanting to access iNotes (and they couldn’t) and we could no longer access our schedules internally.
Not to mention the numerous phone calls and emails to IBM Support in India, who finally escalated the problem report (PMR) to severity 1 and the PAE team. This PMR was open for just over 4 weeks before I stumbled onto the answer.
So if anyone else out there is experiencing this same problem, I hope this entry saves you all the trouble I had in finding the solution.
And now to help Googlers find this solution:
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